Welcome to Furniture German. These Terms and Conditions govern your use of furnituregerman.shop and purchases made through our online store.
Furniture German is a furniture brand offering furniture and home furnishings for bedrooms, dining areas, living rooms, and offices.
By accessing our website or placing an order, you agree to these Terms and Conditions, subject to applicable consumer protection laws. Please read them carefully before making a purchase.
2. Eligibility and Website Use
By using our website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.
You agree to use our website only for lawful purposes. You must not:
Use the website for fraudulent, unlawful, or unauthorized activities.
Provide false or misleading information when placing an order.
Attempt to gain unauthorized access to our website or systems.
Upload viruses, malicious software, or harmful code.
Interfere with the security or normal operation of the website.
We may restrict access when reasonably necessary to protect our website, prevent fraud, or comply with applicable law.
3. Products and Product Information
Furniture German offers furniture and home furnishings in the following categories:
Bedroom Furniture
Beds
Dressers and chests of drawers
Dressers with mirrors
Makeup vanities
Dining Furniture
Bar carts
Bar stools
Dining tables
Kitchen accessories
Living Room Furniture
Coffee tables
Leather seating
Sofas
TV stands
Office Furniture
Desks
Office chairs
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors, and specifications are accurate and current.
Product appearance may vary slightly due to screen settings, lighting, photography, or natural material variations. Customers should review product descriptions and dimensions before placing an order.
We may correct listing errors, update product information, or discontinue products where necessary, subject to applicable law and existing contractual obligations.
4. Pricing and Payment
Product prices are displayed in $ on the relevant product pages and at checkout.
Available payment methods are displayed at checkout. Payments may be processed by third-party payment providers under their applicable terms and security procedures.
You are responsible for providing accurate billing information and using a payment method you are authorized to use.
If a genuine pricing or listing error occurs, we will take appropriate steps in accordance with applicable law. If an error materially affects an order, we may contact you to explain the issue and arrange an appropriate resolution, including a refund where required.
Price changes will not retroactively alter an accepted order unless permitted by law.
5. Orders and Order Confirmation
When you place an order, you submit a request to purchase the selected products under the terms and prices presented at checkout.
You may receive an email acknowledging receipt of your order. An acknowledgment does not necessarily mean that the order has been accepted unless it expressly confirms acceptance.
Please ensure that your name, email address, telephone number, billing information, and shipping address are accurate.
If you notice an error after placing an order, contact customer service as soon as possible using the contact details provided at the end of this page.
6. Order Cancellations and Modifications
If you wish to cancel or modify an order, contact us as soon as possible.
We will make reasonable efforts to accommodate requests before an order enters fulfillment or is dispatched. Changes or cancellations may not be possible once processing or shipment has begun.
We may cancel an order where legally justified, including circumstances involving unavailable products, genuine pricing errors, payment authorization issues, or suspected fraudulent activity.
If an order is canceled after payment has been collected, any refund due will be handled in accordance with applicable law and our Refund and Returns Policy.
Nothing in this section limits any cancellation or withdrawal rights available under applicable consumer protection laws.
7. Shipping and Delivery
Furniture German currently ships orders within the United States only.
Estimated Delivery Time
Our estimated total delivery timeframe is 4–7 business days, consisting of:
Order processing: Approximately 1–2 business days.
Shipping and transit: Approximately 3–5 business days after dispatch.
Business days generally mean Monday through Friday, excluding applicable public holidays.
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, product availability, carrier operations, weather, and other circumstances.
Any applicable shipping charges and available delivery information will be displayed during checkout.
Delivery Addresses
Customers are responsible for providing complete and accurate shipping information. Please contact us promptly if you notice an error in your address.
Address changes may not be possible once an order has been dispatched.
Delivery Delays
Delays may occur due to severe weather, carrier disruptions, public holidays, or other circumstances beyond our reasonable control. We will take reasonable steps to communicate significant delivery information and address issues in accordance with applicable law.
For further information, please refer to our Shipping Policy.
8. Returns and Refunds
Furniture German offers a 30-day return window for eligible purchases, subject to our Refund and Returns Policy and applicable law.
Return Window
You may request a standard return within 30 calendar days of receiving your order.
To begin the process, contact customer service with your order number, the item you wish to return, and the reason for the request.
Items should be returned in accordance with the return instructions provided by our team. Eligibility may depend on the item’s condition, packaging, and other conditions described in our Refund and Returns Policy.
Return Shipping and Fees
For standard voluntary returns, including change-of-mind purchases, the customer is responsible for return shipping costs.
A 10% restocking or warehouse processing fee may apply to eligible standard returns, subject to the conditions in our Refund and Returns Policy and applicable law.
If an item arrives damaged, defective, or incorrect, contact us before returning it so we can review the issue and explain the available resolution. Mandatory consumer rights are not affected by this policy.
Refund Processing
After an approved return has been received and assessed where necessary, we will process the refund to the original payment method within 10 days, subject to the terms of our Refund and Returns Policy and applicable law.
Your bank or payment provider may require additional time to post the funds to your account.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact customer service and provide your order number and relevant details. Photographs may help us assess the issue.
We will review your request and explain the available resolution in accordance with applicable law.
Statutory Rights
Our 30-day return policy does not reduce any additional or longer rights available under applicable law. Consumer rights may vary depending on the customer’s location and the circumstances of the purchase.
Please refer to our separate Refund and Returns Policy for complete details.
9. Intellectual Property
Unless otherwise stated, the text, graphics, product photographs, logos, page designs, and other materials on furnituregerman.shop are owned by us, licensed to us, or used with appropriate authorization.
Website content may be accessed for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, or commercially exploit website content without authorization from the relevant rights holder, except where permitted by law.
Third-party trademarks, names, and logos remain the property of their respective owners.
10. Third-Party Services and Links
Our website may use third-party services for payment processing, shipping, website functionality, customer support, analytics, and other business operations.
We may also provide links to third-party websites. These websites operate independently and may have their own terms and privacy policies.
We encourage you to review the terms and privacy policies of third-party services you use. Nothing in this section excludes any responsibility that cannot legally be excluded.
11. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
We do not exclude or limit liability for fraud, intentional misconduct, gross negligence, personal injury or death where prohibited, or other liabilities that cannot legally be excluded or limited.
To the extent permitted by law, we are not responsible for losses caused by events beyond our reasonable control. This does not remove any statutory rights or remedies available to customers.
We do not guarantee that our website will always operate without interruption or technical errors. We will take reasonable measures to maintain website functionality and address technical issues.
Any limitation of liability applies only to the extent permitted by applicable law and does not restrict mandatory consumer rights.
12. Events Beyond Our Reasonable Control
Delays or interruptions may occur because of circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, major technical failures, or other exceptional events.
Where such circumstances affect an order, we will take reasonable steps to address the situation and communicate relevant information.
This section does not remove any consumer rights or remedies available under applicable law.
13. Governing Law and Dispute Resolution
These Terms are subject to applicable laws and consumer protection requirements.
Depending on the circumstances of a purchase, relevant U.S. federal or state laws and other applicable legal requirements may apply. The fact that our business is based in Germany may also be relevant to determining which laws apply.
Nothing in these Terms is intended to deprive customers of consumer protection rights that cannot lawfully be waived.
If you have a concern about an order, payment, delivery, or product, we encourage you to contact us first so we can attempt to resolve the matter directly.
Nothing in these Terms prevents you from bringing a claim before a court with jurisdiction under applicable law or exercising mandatory dispute-resolution rights.
14. Privacy and Personal Information
We collect and process personal information in connection with website use, order processing, payments, delivery, and customer support.
Our separate Privacy Policy explains what information we collect, how we use it, when we share it, and how you may exercise your privacy rights.
By using our website, you acknowledge that you should review our Privacy Policy to understand our personal information practices.
15. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our products, business operations, website features, or legal requirements.
The latest version will be published on this page with an updated revision date. Changes will take effect as indicated in the revised Terms, subject to applicable law.
Changes will not retroactively remove rights already acquired under an existing contract where doing so would be unlawful.
We encourage customers to review these Terms periodically.
16. Contact Information
For questions about these Terms and Conditions, products, orders, payments, shipping, cancellations, returns, or refunds, please contact us using the information below.
