At Furniture German, customer satisfaction is important to us. We aim to provide a clear and straightforward return and refund process so you can shop with confidence. Please review the policy below before requesting a return.
1. 30-Day Return Window
You may request a return within 30 calendar days of receiving your order.
To qualify for a standard return, items should be:
Unused and in their original condition.
Returned with original packaging, accessories, labels, and manuals, where applicable.
Accompanied by your order number or proof of purchase.
Please contact our customer service team before sending any item back. We will provide the applicable return instructions and return address.
2. Return Shipping Costs
Customers are responsible for return shipping costs for standard returns, including change-of-mind purchases or orders where the customer selected the wrong item.
If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and explain the appropriate return or resolution process. Applicable consumer rights are not affected by this policy.
We recommend using a trackable shipping service and keeping your return shipping receipt until your return has been resolved.
3. Restocking or Warehouse Fee
A 10% restocking or warehouse processing fee may be deducted from the refund for eligible standard returns. This fee helps cover the costs associated with handling, inspecting, and processing returned merchandise.
The fee will not be applied where prohibited by applicable law. If your item is damaged, defective, or incorrect, contact us before returning it so we can determine the appropriate resolution.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@furnituregerman.shop.
Please include:
Your order number.
A description of the problem.
Clear photographs or a short video showing the issue, if available.
Our team will review your request and advise you on the next steps, which may include a replacement or refund. Any applicable legal rights remain unaffected.
5. How to Request a Return
Step 1: Contact us
Email support@furnituregerman.shop within 30 calendar days of delivery. Include your order number, the item you wish to return, and the reason for the return.
Step 2: Wait for return instructions
Our customer service team will review your request and, if approved, provide return instructions and the appropriate return address.
Step 3: Package and ship the item
Pack the item securely to help prevent damage during transit. Unless otherwise agreed or required by applicable law, you are responsible for arranging and paying for return shipping.
Step 4: Inspection
Once your return arrives, we will inspect the item and notify you of the outcome. Inspection and processing times may vary depending on the item and circumstances.
Please do not send returns to our business address unless our team has specifically instructed you to do so.
6. Refund Processing Time
After your return has been received and approved, we will process your refund to your original payment method within 10 days.
Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account. The final posting time is determined by the payment provider.
Any applicable restocking or warehouse fee and other permitted deductions will be communicated as part of the refund calculation.
7. Exchanges
If you would like a different item, please contact our customer service team. Depending on availability and the circumstances, we may recommend returning the original item and placing a new order.
8. Items That May Not Be Eligible for Return
Items made to order, personalized products, or other legally exempt categories may be excluded from standard returns where permitted by applicable law. This does not limit any rights you may have if an item arrives damaged, defective, or incorrect.
9. Contact Us
For return, refund, or order-related questions, please contact:
Furniture German aims to handle return and refund requests fairly and transparently. Nothing in this policy excludes or restricts consumer rights that cannot legally be waived.
