Refund policy
Return & Refund Policy
At furniture german, we want you to be satisfied with your purchase. We offer a 30-day return period for eligible products.
30-Day Returns
You may request a return within 30 days of receiving your order.
To request a return, please contact us at:
Email: goosjavib@gmail.com
Please provide your order number and the reason for your return.
Return Conditions
Returned products should be in their original condition and, where reasonably possible, in their original packaging.
Products that have been damaged, substantially altered, or used beyond what is reasonably necessary to inspect the product may not qualify for a return, subject to applicable consumer rights.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us promptly. Please include your order number and photographs showing the issue so that we can investigate and provide an appropriate solution.
Refunds
Once your returned product has been received and inspected, we will process the applicable refund.
Approved refunds will generally be made using the original payment method.
Please note that the time required for the refund to appear in your account may depend on your payment provider or bank.
Return Shipping
Return-shipping costs may depend on the reason for the return and the applicable legal requirements. Please contact us before sending a product back so that we can provide the appropriate return instructions.
Important
Nothing in this policy is intended to limit any mandatory consumer rights that apply under German or European Union law.
For questions about returns or refunds:
Email: goosjavib@gmail.com